Delivery & Returns

All self-adhesive vinyl lettering is made to order. Vinyl Lettering Online guarantees that you will get your order safe in the special, hard-backed envelope, or postal tubes where necessary. All products are shipped insured and come with Proof of Delivery service.

Our goal is to get your lettering delivered as soon as possible. All orders are being dispatched within 24 hours / next working day. We stock all colours of vinyl at all times so your order does not get held up due to stock issues. An e-mail informing you that your order has been dispatched will automatically be sent to you.

UK Delivery

We use Royal Mail 1st Class Delivery on all UK orders.

  • If your order is over £50, you will automatically qualify for FREE Delivery / Royal Mail 1st Class Recorded
  • If your order is between £40 - £49.99, the shipping charge will be £4.95
  • If your order is between £30 - £39.99, the shipping charge will be £3.99
  • If your order is between £10 - £29.99, the shipping charge will be £3.45
  • If your order is under £10, the shipping charge will be £1.99

Express UK Delivery

Nationwide (UK mainland only) guaranteed next day delivery via APC Overnight.

  • If your order is under £50, the shipping charge will be £7.99
  • If your order is over £50, the shipping charge will be £4.80

It takes one working day to arrive (delivered on business days between 9am - 4pm).
It's fully trackable with a signature on delivery.
Please note. If your parcel doesn’t arrive on time, we’ll refund the delivery cost.

Delivery to Ireland

We use Royal Mail International Standard Delivery (Formerly Airmail) on orders to Ireland.

Your order should arrive in 3 to 5 working days.

  • If your order is under £10, the shipping charge will be £3
  • If your order is more than £10, the shipping charge will be £6

Returns

If there is any problem with you vinyl lettering, please contact us via the website contact form.

Customer satisfaction is very important to us and we will resolve any issues quickly.

Understandably, personalized and custom items may not be returned for a refund, unless we have clearly made an error or the vinyl lettering is faulty. In that case we'll refund the full amount or correct the order by sending out new goods and collecting the incorrect order if we deem it necessary.

Cancelations

Vinyl Lettering Online will use reasonable efforts, upon your request, to change or cancel your order prior to production.
If the order has not yet started the production process, you will only be charged a 15% cancellation fee to cover the cost of processing the order along with credit card merchant fees on the charge & the refund.

If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You may be eligible for a refund of shipping costs at this point. You will be charged the full amount of the order for all orders cancelled at this stage.

Damage

Please examine the package and contents when you receive it. Any transport damage to the package or contents must be immediately reported.

Contacting us

Vinyl Lettering Online
Bankside House
Hadfield Street
Dukinfield
SK16 4 QX
United Kingdom
Email: info@vinylletteringonline.co.uk

This document was last updated on June 01, 2018 

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