Terms & Conditions

Payments

All prices are quoted in English Pounds Sterling. We accept these two payment options: All major credit & debit cards or PayPayl

For your protection & peace of mind, both payment methods take place over SagePay's or PayPal’s secure pages - the worlds leading online payment processing companies. We are therefore never in possession of any of your debit or credit card information, which is only ever entered on a secure payment processing page hosted by SagePay and PayPal.

Shipping and delivery

All self-adhesive vinyl lettering is made to order. Vinyl Lettering Online guarantees that you will get your order safe in the special, hard-backed envelope, or postal tubes where necessary. All products are shipped insured.

Our goal is to get your lettering delivered as soon as possible. We dispatch all orders within 24 hours, with many dispatched same day. We stock all colours of vinyl at all times so your order does not get held up due to stock issues. An e-mail informing you that your order has been dispatched will automatically be sent to you.

UK Delivery

We use Royal Mail 1st Class Delivery on all UK orders.

  • If your order is over £40, you will automatically qualify for FREE Royal Mail 1st Class Delivery
  • If your order is between £8.50 - £39.99, the shipping charge will be £3.36
  • If your order is under £8.50, the shipping charge will be £1.99

UK Express Delivery

Nationwide guaranteed next day delivery via APC Overnight.

  • If your order is under £40, the shipping charge will be £7.99
  • If your order is over £40, the shipping charge will be £4.80

It takes one working day to arrive (delivered on business days between 9am - 4pm).
It's fully trackable with a signature on delivery.
If your parcel doesn’t arrive on time, we’ll refund the delivery cost.

Delivery to Europe

We use Royal Mail International Standard Delivery (Formerly Airmail) on orders to all European countries.

Your order should arrive in 3 to 5 working days.

  • If your order is under £10, the shipping charge will be £4.99
  • If your order is more than £10, the shipping charge will be £6.99

Worldwide Delivery

We use Royal Mail International Standard Delivery (Formerly Airmail) on all worldwide orders. We ship to these countries: Argentina, Bahamas, Brazil, British Indian Ocean Territory, Canada, Gibraltar, Hong Kong, Israel, Japan, Virgin Islands and USA.

Your order should arrive in 5 to 7 working days.

  • If your order is under £10, the shipping charge will be £5.99
  • If your order is more than £10, the shipping charge will be £7.99

Returns

If there is any problem with you vinyl lettering, please contact us via the website contact form.

Customer satisfaction is very important to us and we will resolve any issues quickly.

Understandably, personalized and custom items may not be returned for a refund.

If for any reason you are not satisfied with stock products, you may return them to us for a refund or exchange provided that the product/s are returned in their original packaging and condition.

Please send returns to our address

Cancelations

Vinyl Lettering Online will use reasonable efforts, upon your request, to change or cancel your order prior to production.
If the order has not yet started the production process, you will only be charged a 15% cancellation fee to cover the cost of processing the order along with credit card merchant fees on the charge & the refund.

If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You may be eligible for a refund of shipping costs at this point. You will be charged the full amount of the order for all orders cancelled at this stage.

Damage

Please examine the package and contents when you receive it. Any transport damage to the package or contents must be immediately reported.

Contacting us

If you have any questions about this Terms & Conditions, please contact us at:

Vinyl Lettering Online
Bankside House
Hadfield Street
Dukinfield
SK16 4 QX
United Kingdom
info@vinylletteringonline.co.uk

This document was last updated on January 01, 2016 

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