All prices are quoted in English Pounds Sterling. We accept these two payment options: All major credit & debit cards or PayPayl
For your protection & peace of mind, both payment methods take place over SagePay's or PayPal’s secure pages - the worlds leading online payment processing companies. We are therefore never in possession of any of your debit or credit card information, which is only ever entered on a secure payment processing page hosted by SagePay and PayPal.
We take no responsibility for items which are delayed due to Royal Mail.
We cannot accept a claim for loss unless 10 working days or more have passed since the item was due to be delivered (7 working days Royal Mail Tracked items and 5 working days for Special Delivery Guaranteed).
We cannot accept a claim for loss of an International Tracked and Signed item unless at least 10 working days have passed since the item was due to be delivered.
If there is any problem with you vinyl lettering, please contact us via the website contact form.
Customer satisfaction is very important to us and we will resolve any issues quickly.
Understandably, personalized and custom items may not be returned for a refund. If you believe the product is defective you must arrange the delivery to us. We will examine the product and if we agree that it is defective we will either issue you with a replacement or we will refund of the price paid for the product.
If for any reason you are not satisfied with stock products, you may return them to us for a refund or exchange provided that the product/s are returned in their original packaging and condition.
Please send returns to our address
Vinyl Lettering Online will use reasonable efforts, upon your request, to change or cancel your order prior to production.
If the order has not yet started the production process, you will only be charged a 15% cancellation fee to cover the cost of processing the order along with credit card merchant fees on the charge & the refund.
If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You may be eligible for a refund of shipping costs at this point. You will be charged the full amount of the order for all orders cancelled at this stage.
Please examine the package and contents when you receive it. Any transport damage to the package or contents must be immediately reported.
If you have any questions about this Terms & Conditions, please contact us at:
Vinyl Lettering Online
SK16 4 QX
This document was last updated on June 01, 2018